Privacy Policy

Coach Kia Joy, operating through SV Wellness Space ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at coachkiajoy.com or coachkiajoy.net (the "Site") or engage with our services.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Note: if you've taken our free W.E.A.L.T.H. Quiz, see our separate Health Data Privacy Notice for details specific to that health-related information.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, and phone number when you complete a contact form, take the W.E.A.L.T.H. Quiz, or sign up for our community newsletter.
• Quiz Responses: Answers you provide when taking the free W.E.A.L.T.H. Wellness Assessment. This information is used to generate your personalized report and may be used to improve our services.
• Usage Data: Information about how you interact with our Site, including pages visited, time spent, and browser type, collected via analytics tools such as Google Analytics.
• Communications: Any messages you send us through the contact form or by email.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Deliver your personalized W.E.A.L.T.H. Quiz results and report
• Send newsletters, wellness tips, and program updates (only if you have opted in)
• Schedule and manage Discovery Calls and coaching sessions
• Improve our website and services based on usage data
• Comply with legal obligations

We will never sell your personal information to third parties.

3. Cookies and Tracking

Our Site may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Used by Google Analytics to understand how visitors interact with the Site. You can opt out of Google Analytics by visiting Google's opt-out page.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of the Site may not function properly without cookies.

4. Third-Party Services

We may use the following third-party services which have their own privacy policies:

• Netlify: Web hosting and form submissions. See Netlify's Privacy Policy.
• Calendly / Go High Level: Appointment scheduling. See their respective privacy policies.
• Google Analytics: Website usage analytics. See Google's Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at hello@coachkiajoy.com.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@coachkiajoy.com
• Phone: 301.388.5505
• Website: coachkiajoy.com